The terms at a glance
These are the store's published terms as we read them on 30 October 2026. We have not made a return to Moosehill ourselves, so this describes the policy, not how a particular return was handled. Policies change; check the live pages on the day you order.
| Question | What Moosehill publishes | Source |
|---|---|---|
| How long do I have? | Apply for a return within 30 days of receiving the item | Refund policy [1] |
| Is there a longer window? | The site header advertises 50-Day Returns; the M015 product page says 30-Day Fit Guarantee | Product page [2] |
| Condition required | Unused, in the same condition you received it, in original packaging | Refund policy [1] |
| Who pays return postage, changed mind? | You do under the refund policy, depending on the carrier you choose; the M015 product page separately lists Free Return & Exchange | Refund policy [1]; product page [2] |
| Who pays, damaged or wrong item? | Not you; no restocking fee | Refund policy [1] |
| How to start | Message via the Contact Us page or email [email protected] | Refund policy [1] |
| Where to send it | Not the address on the package; the policy gives a return address in Commerce, California | Refund policy [1] |
| Refund timing | Credit to the original payment method within 7 business days of approval | Refund policy [1] |
| Sale items | Not addressed in the refund policy | Refund policy [1] |
| Exchanges | Not addressed in the refund policy; the M015 product page lists Free Return & Exchange without details | Refund policy [1]; product page [2] |
30 days or 50 days: which window to plan around
Moosehill's own pages disagree. The refund policy gives 30 days from receipt, and the HikerFlex M015 product page describes a 30-Day Fit Guarantee, while the banner across the site advertises 50-Day Returns. The product page also lists Free Return & Exchange, while the refund policy says you pay return postage on a change of mind. [1][2]
Plan around 30 days and paid return postage. If the 50-day or free-return promise matters to you, for example because you are ordering well ahead of a trip, email [email protected] before you order, ask which window and which postage terms apply to your item, and keep the reply. A written answer from the store is worth more than a banner if a dispute comes up later. [1]
Note when the clock starts. The policy counts from when you receive the item, so a slow delivery does not eat into the return window. The shipping policy lists free standard shipping of 10 to 20 days, while the product page lists 8 to 15 days and the banner advertises US delivery in 2 to 5 days; keep the delivery confirmation that shows the date you received the parcel. [1][2][4]
How to start a return, step by step
- Within 30 days of delivery, message the store through its Contact Us page or email [email protected]. Say what the problem is, for example wrong size or wrong item. [1]
- Include your order number, the item, size and inseam you received, and photos showing the item unworn with tags and packaging.
- Wait for return instructions. The policy says not to send the parcel to the address printed on your package, because that is not the return address. [1]
- If the return is a change of mind, choose a carrier with tracking; you pay the fee. [1]
- Pack the item unused and in its original packaging, and do not add anything that is not a Moosehill product; the policy says such items will not be returned. [1]
- Watch for two emails: one confirming the store received the return, and one saying whether the refund is approved. [1]
- If approved, expect the credit on your card or original payment method within 7 business days. [1]
Worked example: returning pants with the wrong inseam
This example is invented to show the arithmetic. You order one pair of HikerFlex M015 in a 32-inch inseam at the listed sale price of $56.99, and the free standard shipping costs nothing. [2][4] When the pants arrive the hem bunches at your ankle; a 30-inch would have been right.
Because this is a change of mind rather than a damaged or wrong item, you pay return postage. [1] Suppose your carrier charges $9 for a tracked parcel; that figure is illustrative, so check your own. Your refund is $56.99 back to the card, and the mistake costs you $9 plus the time to reorder, unless the store honours the Free Return & Exchange shown on the product page for your order. [2] If instead the store sent a 30 when you ordered a 32, that is an incorrect item, and under the policy you should not pay the return postage. [1]
The refund policy does not describe exchanges, and the product page mentions them only as Free Return & Exchange, so treat a size swap as a return plus a new order unless the store tells you otherwise in writing. Place the new order early if you need the pants by a date, because standard delivery is listed at 10 to 20 days in the shipping policy and 8 to 15 days on the product page. [2][4]
What to photograph and keep before you send it back
- The order confirmation email, with the order number, size and inseam you ordered.
- The delivery confirmation or tracking page showing the date you received the parcel. [1]
- Photos of the pants laid flat, the size label and the hang tags still attached.
- Photos of the original packaging, since the policy requires it. [1]
- Your message to the store and its reply with return instructions and the return address. [1]
- The return tracking number and receipt for postage.
Cancelling an order and late refunds
The refund policy does not set out a customer cancellation window. The terms of service say the store may cancel or change an order, including after it is placed, for example where the details provided are inaccurate, and may try to contact you using the email, billing address or phone number you gave. [1][3] If you want to cancel, email [email protected] straight away; the shipping policy says orders usually leave within 1 to 2 business days of payment, so time is short. [4]
If an approved refund has not arrived, the policy's own sequence is: check your bank account again, contact your card company, contact your bank, then email [email protected]. [1]
Questions before you decide
How many days do I have to return Moosehill pants?
The refund policy gives 30 days from when you receive the item. The site banner advertises 50-day returns, so ask the store to confirm the longer window in writing before relying on it.
Does Moosehill pay for return shipping?
Under the refund policy, not for a change of mind: the customer pays and the fee depends on the carrier, although the product page lists Free Return & Exchange, so ask the store which applies. For a damaged or incorrect item, the customer does not pay and there is no restocking fee.
How long does a Moosehill refund take?
The policy says an approved refund is credited to your card or original payment method within 7 business days, after emails confirming receipt and approval.
Can I send my return to the address on the package?
No. The refund policy says the address on the package is not the return address; message the store through Contact Us or [email protected] for instructions first.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- Moosehill: Refund policy Accessed 30 Oct 2026
- Moosehill: Men's Convertible Hiking Pants Quick Dry Cargo Pants - HikerFlex M015 Accessed 30 Oct 2026
- Moosehill: Terms of service Accessed 30 Oct 2026
- Moosehill: Shipping policy Accessed 30 Oct 2026
Sources link directly to providers. Product buttons may use separately labeled affiliate links. Read our disclosure.